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Kaltoor Return & Exchange Policy

At Kaltoor, we take pride in delivering premium handcrafted Peshawari chappals with the highest quality and craftsmanship. However, if you are not completely satisfied with your purchase, we offer a hassle-free return and exchange policy to ensure customer satisfaction.

Returns & Exchanges

  • 7-Day Return Policy – You can return or exchange your order within 7 days of receiving it.
  • Condition Requirement – Items must be unused, unworn, and in their original packaging.
  • Exchange for Size Issues – If the size doesn’t fit, you can exchange it for a better fit.
  • Defective or Wrong Item? – If you receive a damaged or incorrect product, we will replace it free of charge.

How to Initiate a Return or Exchange?

  • Contact Us – Email us at [email protected] or WhatsApp at (+92) XXX-XXXXXXX with your order details.
  • Approval & Instructions – Our team will verify your request and guide you through the process.
  • Ship the Item – Securely pack the chappals and send them to our return address.
  • Refund or Exchange – Once received, we will process your exchange or refund within 5-7 business days.

Refund Process

  • Refunds are processed via the original payment method within 7 working days after item inspection.
  • Shipping charges are non-refundable, except in cases of incorrect or defective items.

Items Not Eligible for Return

  • 🚫 Used or worn chappals
  • 🚫 Customized or special edition products
  • 🚫 Returns after 7 days of delivery

Need Help?

  • For any queries, feel free to contact us:
  • Email: [email protected]
  • WhatsApp: (+92) XXX-XXXXXXX
  • Visit Us: 123 Learning St, Knowledge City, EduLand
  • Shop with Confidence – Kaltoor Ensures a Smooth Shopping Experience!

Trusted By Over 400+ Clients
Accross pakistan since 2019

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Kaltoor is a brand rooted in tradition, bringing you the finest handcrafted Peshawari chappals with a modern touch.

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Contact Us

  • Email: [email protected]
  • Phone: +923123358765
  • Address: Plot No. 42, Ground Floor, Unit No. 6, Latifabad, Hyderabad, Near Board Stadium.

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